About us Pan Travel is a purely Romanian tour operator specialized in inbound tourism. We are based in Cluj-Napoca, in the very heart of the legendary Transylvania. Our spirit is to promote through adapted and personalized tourist products the values of the natural and cultural patrimony of Romania. Romania is the country where the environment and the life in the countryside are still closer to the traditional image! Our flexibility has been proven for 12 years in offering clients a real face of Romania, insisting on values that are less and less present in other countries: authenticity, rural life, local activities, traditions, a true welcoming spirit. We encourage green tourism (rural tourism), which keeps tourist far from the stress of towns, allowing active vacations, but also sight-seeing and human contacts, all these services being well appreciated by the clients and offering the best value for money. Our strategy is to not include too many daily visits, but allow visitors to better understand what they see and, in a way, involve them directly, helping them to think and ask complementary questions. Exchanges with local communities are part of our strategy for a real responsible tourism. All the hotels and guesthouses we are working with have good standards of quality. The circuits we are proposing represent the opportunity to still discover the richness of the traditions preserved for centuries, as well as the warm welcoming of the Romanian hosts. The modular conception of these circuits makes them adaptable on your request. Some of you will appreciate individual or family travels: we offer you guestrooms or holiday homes in marvelous and romantic regions of Romania: Maramures, Bucovina, the Apuseni Mountains (Aries Valley), Transylvania etc. Our entire staff, along with our professional guides (English, French, German), permanently updates information on changes in the field - roads, quality of food and services, new highlights appearing or old ones disappearing etc. We believe that you deserve a great travel experience! Feel free to contact us anytime for expert advice, travel services and any further information. See you soon With best regards, Cornelia and Andrei General selling conditions 1. Any packages delivered by Pan Travel are based on the contract, signed by both parts. 2. The contract includes - detailed description of services (programme, accommodation, transportation, boarding etc.) - duration - number of participants - price - payment* - cancellation** * Pan Travel will deliver to the client a pro-forma invoice for the services specified by the contract. After money transfer, Pan Travel will issue the final invoice. Payment will be made by bank transfer, as following: - a deposit of 30% in a delay of 7 days from the signature of the contract - final payment must arrive in Pan Travel's account at last 30 days before the date of the beginning of the round-trip. For the last moment reservations (less than one month before the beginning of the round-trip), the entire payment has to be made at once at the booking. Payment can be made by card too. Actual Romanian regulations avoid payment by card unless the owner of the card is on Romanian territory. ** Notice of cancellation by the CLIENT must be made in all cases in writing signed by the person who signed the contract. Cancellation is effective from the date of receipt by the ORGANIZER of such notice. Pan Travel will refund the sums already paid, deducting the cancellation charges and the bank transfer fees. The CLIENT cannot cancel only part of the services included in a package. CANCELLATION CHARGES If the CLIENT cancels the trip, the following percentage of the total package price will be deducted as a cancellation charge: - more than 30 days before the departure date: 10% of total amount - 29 - 20 days: 25 % of total amount - 19 - 10 days: 50 % of total amount - 9 – 4 days: 80 % of total amount - less than 4 days or NO SHOW: 100% of total amount If the CLIENT purchased a trip cancellation insurance, the insurance company will refund the cancellation charge based on the invoices delivered by the ORGANIZER. PAN TRAVEL team